| Dr Jan Mischke, McKinsey Global Institute - The case for service innovation in Advanced Economies | 407.45 KB |
| Tiina Tanninen-Ahonen, Tekes - Value Creating service Innovaton as a Building Block for a competitive and dynamic Europe | 654.1 KB |
| Henk Kox, Netherlands Bureau for Economic Policy Analysis - Dynamic markets as a driver for service innovation | 248.17 KB |
| Pirita Mikkanen, GreenStream Network - Regulation as an incentive for innovative business solutions - Case GreenStream Network | 1.26 MB |
| Prof Dr Knut Blind, Techical University of Berlin - Better standardization to support innovation in services | 405.32 KB |
| Prof Ian Miles, University of Manchester - Creating value through multi-disciplinary competences and capabilities | 992.96 KB |
| Anders Ekblad, Volvo Group - New innovative ways to increase the capabilities, competences and innovativeness of Volvo employees | 1.29 MB |
| Juha Hulkkonen, IBM - How to build up service competences throughout a global company | 1.53 MB |
| Klaus Ammitzboll, Ministry of Science, Technology and Innovation, Denmark - The Danish Industrial PhD Programme | 652.95 KB |
| Prof Bo Edvardsson, University of Karlstad - Customer Centric Value Co-creation | 1.52 MB |
| Janne Kallio, Suunto - User-driven innovation as a way to create value | 2.02 MB |
| Lea Lehtinen, Kone - How to build an innovative service business model | 1.22 MB |
| Petri Lehto, Ministry of Employment and the Economy, Finland - Action Plan for User-driven innovation | 4.46 MB |
| Sara Modig, Ministry of Enterprise, Energy and Communication, Sweden - Service innovation policies in Sweden | 1.19 MB |
| Irene Martinsson, VINNOVA - How can innovation partnerships promote service innovation | 504.54 KB |
| Staffan Movin, Marketing Technology Center - Developing industrial offerings | 432.98 KB |
| Allan Mayo, Department of Business, Innovation and Skills, the UK - UK Service Innovation | 1.17 MB |
| Thomas Alslev Christensen, DASTI - Danish innovation system and service innovation strategies | 1.08 MB |
| Thomas Lämmer-Gamp, Kompetenznetze Deutschland - How can cluster policies and cluster organisations promote service innovation | 1.01 MB |
| Mette Abrahamsen, Cluster Service Platform - Cluster Service Platform Denmark | 1.59 MB |
| Rolf Bommer, Bavarian State Ministry for Economics, Infrastructure, Transport and Technology - How can clusters contribute to enhance service innovation | 627.22 KB |
| Brian MacAulay, NESTA - Innovation as a Driver of Growth | 1.52 MB |
| Leo A Grünfeld, Menon Business Economics - Measuring the innovation that matters | 912.82 KB |
| Walter Ganz, Fraunhofer Institute of Industrial Engineering - Productivity as a bridge to RESER conference | 1.27 MB |
| Anssi Mikola - Revolutionary Service Concept transforming the Dental Care Business - Case Megaklinikka.pdf | 666.07 KB |
